How to Clean My PetSafe® Drinkwell® Platinum Fountain
Important Information
- Clean the fountain at least once a month. Multi-pet households may need to clean more frequently.
- It is recommended to clean the pump and change the filters when cleaning the fountain.
- It is important to take apart the pump and properly clean inside to avoid pump issues or failure. For more information, visit our article How to Take Apart My Drinkwell® Platinum Fountain Pump for Cleaning.
- Never use bleach or other harsh chemicals.
Disassemble the fountain.
For detailed instructions, visit our article How to Disassemble and Reassemble my Drinkwell® Platinum Fountain.
Take apart the pump and thoroughly clean. For detailed instructions, visit our article How to Take Apart My Drinkwell® Platinum Fountain Pump for Cleaning.
Clean each fountain part. Use mild dish soap and warm water with a gentle scrubber to clean. For tough grime or mineral build-up, you can use an 50/50 water-vinegar solution.
The Bowl, Filter Housing, and Lid are dishwasher safe, top rack only. It is recommended that you turn down the heat of the water inside the dishwasher if you can.
Thoroughly rinse all parts after washing to ensure there is no soap or vinegar residue left on them.
Reassemble the pump and fountain.
Replace the carbon filter. Rinse the new filter under warm water for 30 seconds before inserting into the filter housing.
Contact Customer Care
If you need further assistance, please contact our customer care team.