How to Clean the Slime from My PetSafe® Drinkwell® Stainless Multi-Pet Fountain

The frequency in which the fountain needs to be cleaned varies from home to home. In a one pet home, it is recommended that the fountain is cleaned once a month. Multi-pet homes can expect to clean their fountain at least every 2 weeks.

Start by unplugging your fountain.

Place Flow Control Cap on Top of Spout RingPlace Flow Control Cap on Top of Spout Ring

Remove the flow control cap by pulling straight up. Do not try to twist it off. Doing so will break the cap.

Remove Spout and BracketRemove Spout and Bracket

Unscrew the spout and bracket.

Remove Charcoal FilterRemove Charcoal Filter

Remove and discard the charcoal filter. Charcoal filters can be rinsed and reused when they are not heavily soiled. No soap or cleaning solutions should be used. Charcoal filters can usually be changed every other cleaning. The more pets that use the fountain, the more often the filter must be changed.

Remove Filter Housing From Center of ConeRemove Filter Housing From Center of Cone

Unscrew the filter housing from the center of the cone.

Remove 3 Cord ClipsRemove 3 Cord Clips

Remove the 3 cord clips by sliding the clips from the bottom of the bowl outward.

Remove ConeRemove Cone

Remove the cone from the center of the bowl.

Remove Intake TubeRemove Intake Tube

Remove the intake tube from the top of the pump.

Remove the pump from the base of the bowl.

Remove and discard the foam filter. Foam filters can typically be rinsed and reused when they are not heavily soiled. No soap or cleaning solutions should be used. Foam filters can usually be changed every other cleaning. The more pets that use the fountain, the more often the filter must be changed.

Remove Pump FlacepateRemove Pump Flacepate

Remove the faceplate from the front of the pump.

Remove Pump StatorRemove Pump Stator

Remove the stator from the pump.

Remove Pump ImpellerRemove Pump Impeller

Remove the impeller from the inside of the pump. This piece is magnetic so it can be tricky to remove. You may feel some resistance when trying to remove it. This is normal. Use your fingernail or a small flat head screwdriver to slide under the top and pop it out.

Soak all pump components in a 50/50 mixture of white vinegar and water for 20 minutes.

Clean Inside of Pump With BrushClean Inside of Pump With Brush

Use a small brush to clean inside the pump and the intake tube. Do not use a cotton swab. Fountain cleaning kits are sold HERE.

Rinse all the pump components thoroughly with warm water.

reassemble pump reassemble pump

Reassemble replacing the impellor, stator, then faceplate.

Clean bowl and center cone in a 50/50 solution of white vinegar and water to remove build up and slime.

Reassemble the fountain. Visit How to Assemble the PetSafe® Drinkwell® Stainless Multi-Pet Fountain for step-by-step assembly instructions.

Fill the fountain to the fill line and place the fountain on a level surface.


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If you need further assistance, please contact our customer care team.

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