How to Disassemble and Clean My PetSafe® 128 oz Outlast™ Fountain
Important Information
Always remove the bowl from the fountain base before rinsing or cleaning the bowl. The fountain base contains the fountain’s motor and electronic components and is not waterproof; do not rinse it or submerge it in water.
Clean the fountain every two to four weeks or as needed. You may choose to clean the fountain every 3 weeks when the filter is changed.
Disassemble
Unplug the power cord from the outlet and the fountain.
Lift the bowl off the fountain base and pour out any water.
Rotate the lid counterclockwise and lift to remove. Then remove the spout and cone from the bowl.
Remove the filter. Discard the filter if it has not been replaced in 3 weeks or more. Replacement filters can be purchased on PetSafe®.com.
Clean
If the fountain is slimy, it is recommended to first hand-wash the fountain parts in a 50/50 solution of water and white vinegar. Then wash with a mild dish detergent and rinse thoroughly with warm water.
The bowl, spout, cone, and lid are dishwasher safe only when placed on the top rack.
Reassemble
Once all parts are clean and dry, reassemble the fountain with a new filter.
For detailed instructions, visit our article How to Assemble My PetSafe® 128 oz Outlast™ Fountain.
Refill the fountain bowl to the ledge where the white bowl meets the clear top. Do not overfill the bowl. Always fill the bowl and not the tower to prevent damage.
Plug the power adaptor into the wall and then the base of the bowl.
Contact Customer Care
If you need further assistance, please contact our customer care team.