How to Disassemble & Clean My PetSafe® Drinkwell® ½, 1, or 2 Gallon Fountain

Unplug the power adapter from the outlet. Disconnect the pump from the power adapter.

Empty the fountain by pouring out any remaining water.

If the fountain is mostly full, it can be very heavy to lift. You may need to remove some water with a cup prior to moving it to a sink or tub.

Remove the lid, flow control knob, and tower.

Remove the connector tube and open by sticking your finger in the top to pry open the two halves.

Remove the filter housing. Open to remove and discard the old carbon filter.

Remove the pump and foam filter. Lift the pump cord plug from the hole and pull the pump cord through to remove.

Wash the plastic parts of the fountain with warm water and soap or in the top rack of the dishwasher.

Do not put the pump, power adapter, or filters in the dishwasher.

Disassemble the pump and thoroughly clean. For detailed instructions, visit our article How to Take Apart My PetSafe® Drinkwell® Fountain Pump for Cleaning.

Reassemble the fountain. Be sure to rinse the new carbon filter before inserting it. For detailed instructions for reassembling the fountain or replacing the carbon filter, visit our articles How to Assemble My PetSafe®Drinkwell® ½, 1, or 2 Gallon Fountain and How to Replace the Carbon and Foam Filters in My PetSafe®Drinkwell® ½, 1, or 2 Gallon Fountain.

If you need further assistance, please contact our customer care team.