How To Disassemble My PetSafe® Pagoda Ceramic Pet Fountain Pump

Our Drinkwell® Fountain Cleaning Kit has a brush specially designed to clean inside the pump. The kit can be purchased through PetSafe.com.


Important: Do not use bleach or any other harsh chemicals.

Remove Faceplate

Remove the blue face plate from the front of the pump.

Remove Stator

Pull the small tab to remove the stator.

Remove Impeller

Remove the impeller by pulling up from underneath the white plastic. This piece is magnetic and will need gentle force to remove it.

Clean Parts

Thoroughly clean inside the pump and all the pump pieces. Use a mild dish soap and warm water to clean. If there is mineral build-up or your pump has stopped working, soak the parts in a 50/50 water and white vinegar solution for at least 15 minutes before scrubbing. Refrain from using a cotton swab inside the pump.

Reassemble the pump

Once clean, reassemble the impeller, stator, and face plate.


Contact Customer Care

If you need further assistance, please contact our customer care team.

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