How to Replace the Carbon and Foam Filters in My PetSafe® Drinkwell® ½, 1, or 2 Gallon Fountain
Important Information
Replace the carbon filter every 2-4 weeks. Carbon filter replacements can be purchased through our website here.
Replace the foam filter every 1-2 months. Foam filter replacements can be purchased through our website here.
Replace the Carbon Filter
Remove the lid, flow control knob, tower, and connector tube.
Remove the filter housing from the top of the pump.
Open the filter housing. Remove and discard the old filter. Clean the filter housing with warm water and soap.
Rinse the new carbon filter thoroughly under cold water to remove any loose carbon dust. Insert the filter into the filter housing with the larger side facing down. Then close the filter housing.
Replace the Foam Filter
Lift the pump and foam filter from the fountain base. Then slide the foam filter from the pump.
Replace the foam filter with a new one. The curved side of the filter goes in front of the blue faceplate on the pump and the pump cord comes out above the filter.
Reassemble the Fountain
Place the filter housing on the pump and replace the pump and filter assembly back into the fountain base, aligning it with the guides. Press down firmly to ensure the pump securely suctions to the fountain base.
Reassemble the fountain by replacing the connector tube, tower, flow control knob, and lid.
Contact Customer Care
If you need further assistance, please contact our customer care team.