How to Replace the Motor in My 128 oz PetSafe® Outlast™ Fountain

Important Information

To conserve power and motor life, the fountain motor will slow down slightly at night when the room is dark and will speed up again during the day.

However, with regular use, the motor will experience general wear, which over time may cause the motor to stop functioning properly. The motor is replaceable and can be purchased through our website on PetSafe.com.

Disconnect Cord From Outlet and FountainDisconnect Cord From Outlet and Fountain

Unplug the power cord from the outlet and the fountain.

Take Bowl Off Fountain BaseTake Bowl Off Fountain Base

Lift the bowl off the fountain base.

Flip Fountain On TableFlip Fountain On Table

Turn the fountain base over and place upside down on a table, ensuring the stem is off the table edge.

Unscrew For Motor Cover RemovalUnscrew For Motor Cover Removal

Using a Phillips screwdriver, remove the four screws securing the motor cover to the bottom of the fountain base.

Remove the motor cover. Save the motor cover and the screws; you’ll need to reinstall them later.

Disconnect Ribbon Cable From MotorDisconnect Ribbon Cable From Motor

Carefully disconnect the ribbon cable from the motor. Lift the old motor out of the fountain base.

Install New MotorInstall New Motor

Place the new motor on the fountain base, making sure the cable socket is next to the ribbon cable. Make sure the two pins on the fountain base fit into the holes on the bottom surface of the motor. Carefully connect the ribbon cable to the cable socket on the motor.

Attach Cover and Secure ScrewsAttach Cover and Secure Screws

Replace the motor cover and secure it with the four screws you removed previously.

Turn the fountain base right side up. Reassemble the fountain. For assistance with reassembly, visit How to Disassemble and Clean the 128 oz PetSafe® Outlast™ Fountain.

Fill with waterFill with water

Refill the bowl. Never refill the bowl from the tower. This will damage the motor. Fill the water to the ledge where the white bowl meets the clear top. Do not overfill the bowl.


Contact Customer Care

If you need further assistance, please contact our customer care team.

We’d love your feedback on the page you just read!

Related Articles