My 128 oz PetSafe® Outlast™ Fountain Has Low or No Flow
A red status light indicates the fountain is low on water and needs to be refilled. If you are not seeing the red status light, visit How to Turn ON/OFF the Light on My PetSafe® Outlast™ Fountain.
Fill the water bowl to the ledge where the white bowl meets the clear ledge. Do not overfill the bowl. Do not add water to the tower. This will cause damage to the motor.
Remove the filter. If the water begins flowing normally, replace the filter with a new one. Replacements can be purchased on PetSafe.com. Contact Customer if you have recently replaced the filter and are now having this issue.
Disassemble and clean the fountain and pump using a 50/50 solution of water and white vinegar. Visit How to Disassemble and Clean My 128 oz PetSafe® Outlast™ Fountain for step-by-step instructions.
Contact Customer Care
If you need further assistance, please contact our customer care team.