My Pet Is Escaping the PetSafe® Guardian® GPS Dog Fence
Remove collar(s) from pet(s) before troubleshooting.
Verify the collar battery is charged and powered on.
Confirm the collar isn’t flashing white every second, indicating a lost GPS signal. If so, visit My PetSafe® Guardian® GPS Dog Fence Collar Is Flashing White for troubleshooting steps.
Check the correction level in the app. Verify it is not tone and vibration only. Adjust the correction level up one level. Visit How To Change the Correction Levels on My PetSafe® Guardian® GPS Dog Fence Collar.
Test the collar at the boundary. Visit How To Test My PetSafe® Guardian® GPS Dog Fence Collar for Correction.
Important: Please note that this system utilizes GPS technology. The boundary will be a general area. It is not uncommon for a delay in correction or to vary in location slightly.
Visit How To Fit the PetSafe® Guardian® GPS Dog Fence Collar on My Dog to ensure proper collar fit.