My Pet's Pet Door Key or Microchip Will Not Pair with the SmartDoor™ Connected Pet Door
If you are pairing the SmartDoor™ to a Pet Door Key:
- Hold the Pet Door Key at the center of the pet door flap, with the PetSafe® logo on the Pet Door Key facing the pet door.
- Move the Pet Door Key a little to activate the motion sensor in the door.
If you are pairing the medium SmartDoor™ to your cat’s implanted microchip, make sure the microchip is a compatible type:
- FDX-B
- FDX-A
- Avid
Keep in Mind
- Only the cat you are actively adding to the door should be near the door during programming. Other microchipped pets should be kept several feet away during this process.
The location of your cat’s microchip can affect how well the pet door detects her presence. If you find that the pet door is not reliably responding to your cat’s microchip, you may need to pair her to the pet door with a Pet Door Key instead.
Contact Customer Care
If you need further assistance, please contact our customer care team.