My Pet Runs Through the Boundary of My PetSafe® Stay& Play® Compact Wireless Fence System
Always remove the collar from your pet before beginning any troubleshooting.
Make sure your base unit is turned on and has power. The base unit will have a power switch that should be set to (I) and an LCD screen that will show your current settings if it has power. It should be free of alarms and error icons.
- If your LCD screen shows any error icons or has an alarm sounding, you will need to start HERE.
Make sure the collar has a slow- blinking light every 4-5 seconds, indicating power.
- If your blinking light is red or yellow, it should be charged fully before continuing to troubleshoot.
In colder months, your pet’s fur will become thicker and may require a change to the long-fur contact points.
If the pet builds a tolerance to the correction level he was once trained or familiar with, his recognition level may have changed. Increase the static correction level by 1 to see how he responds.
Retrain your pet to the fence system. Retraining the pet can be necessary for many reasons. Click HERE for step-by-step instructions.
Contact Customer Care
If you need further assistance, please contact our customer care team.