My PetSafe® Drinkwell® ½, 1, or 2 Gallon Fountain is Slimy
Important Information
- Clean the fountain at least once a month. Multi-pet households may need to clean more frequently.
- It is recommended to clean the pump and change the filters when cleaning the fountain.
Disassemble the fountain.
For detailed instructions, visit our article How to Disassemble & Clean My Drinkwell®½, 1, or 2 Gallon Fountain.
Take apart the pump.
For detailed instructions, visit our article How to Take Apart My PetSafe® Drinkwell® Fountain Pump for Cleaning.
Soak all the fountain and pump parts in a solution of equal parts vinegar and warm water for up to 20 minutes.
Scrub the fountain and pump parts with soap and warm water, making sure to clean down in crevices and corners. Clean inside the pump where the impeller is inserted.
Thoroughly rinse all parts with clean water to ensure there is no soap or vinegar residue remaining.
Reassemble the pump and replace the carbon filter. Rinse the new filter under cold water for 30 seconds before inserting into the filter housing.
Reassemble the fountain.
For detailed instructions, visit our article How to Assemble My PetSafe® Drinkwell® ½, 1, or 2 Gallon Fountain.
Contact Customer Care
If you need further assistance, please contact our customer care team.