My PetSafe® Guardian® GPS Connected Customizable Fence Collar Has No LED Light

Secure your pet and remove their collar before troubleshooting.

Shake the collar five times. If it has sat unmoved, it may be sleeping to conserve battery. If the issue persists, continue to step 2.

Use a Coin to Remove the Battery from the CollarUse a Coin to Remove the Battery from the Collar

Using a coin, remove the battery from the collar.

Battery Install Right and Wrong WayBattery Install Right and Wrong Way

Reinsert the battery. The arrow on the top of the battery should be pointing toward the unlock symbol, and then rotate past the unlock symbol until you are unable to turn the battery any further.


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If you need further assistance, please contact our customer care team.

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