My PetSafe® Guardian® GPS Connected Customizable Fence Collar Is Activating Where It Shouldn’t
Remember to remove the collar from your pet whenever you take him out of the pet area or transition between boundaries. The collar should also be removed when your pet is inside the home.
Confirm the boundary is a minimum of ¾ acre. The fence portion will not function properly on less than ¾ of an acre.
Revisit the boundary setup and check that the requirements below are met:
- Both sides of the boundary must be 25 feet per story away from your house or any other large building. Ex: The boundary should be at least 50 feet from a two-story house.
- Keep your boundary simple! Make sure to have as few fence posts as possible. Ex: For each straight line on your boundary, keep it to 2 fence posts, the starting post and the end post. Excessive posts may lead to misaligned safe start points. For more information, visit How To Set Up the Guardian® GPS Connected Customizable Fence.
Check what color your collar is blinking when powered on. If the second blink is red, your collar is not receiving a GPS signal. For troubleshooting information, visit How To Troubleshoot the Guardian® GPS Customizable Wireless Fence Collar that is Flashing Red.
Confirm the collar’s antenna is placed on the back side of your dog's neck. For more information, visit How To Fit the Guardian® GPS Connected Customizable Fence Collar.
Confirm the collar is fully updated. For more information, visit How To Check for Updates on My PetSafe® Guardian® GPS Connected Customizable Fence.