My PetSafe® Guardian® GPS Connected Customizable Fence Collar Is Not Communicating With the Base

Secure your pet and remove their collar before troubleshooting.

Confirm the base unit has a secure Wi-Fi connection indicated by a solid blue light on the base unit.

Shake the collar to prevent it from going to sleep.

Verify the placement of the base unit:

  • Is in a climate-controlled environment.
  • Not in a building with a metal roof.
  • Is on the ground level of the building.
  • Is at least 5 feet off the ground.

Contact Customer Care

If you need further assistance, please contact our customer care team.

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