My PetSafe® Guardian® GPS Fence Base Unit Has a Solid Red Light

A solid red light on the base unit indicates the base unit does not have an internet connection.

Confirm your internet is currently working by checking other devices for a signal.

Place the collar(s) next to the base unit, ensure all collars are powered on.
If your base unit is not the only device affected: reset your Wi-Fi router.
If your base unit is the only device affected: perform a soft reset to your base unit by pressing and holding the multi-purpose button for 3-5 seconds. This will reset the unit’s Wi-Fi module but will retain your Wi-Fi credentials.
Please note if you hold this button down for too long this will disconnect the unit from your Wi-Fi. This will be indicated by an alternating red/blue light.
You can re-connect your Wi-Fi by:
- Opening the My PetSafe(R) app
- Selecting your system from the products list
- You will then select settings and Wi-Fi Network
- You will then re-connect your Wi-Fi by choosing Update Wi-Fi and following the on-screen prompts.

Confirm your base unit is connected to a 2.4 GHz Wi-Fi band.

Eliminating any Wi-Fi extenders and mesh networks may be necessary.
If the base unit is connected to a dual-band router, it may be necessary to separate the Wi-Fi bands, so the base unit is connected only to the 2.4 GHz band. Contact your internet provider or the router manufacturer for assistance.

If you need further assistance, please contact our customer care team.