My PetSafe® ScatMat® Indoor Training Mat Is Activating Without My Pet Touching It

Ensure the mat is rolled not folded when in storage. If the mat has been folded or creased, a new mat can be purchased from PetSafe.com.

Confirm the mat is being used indoors only.

Turn the controller off by pressing and holding the power button. Ensure the controller is securely snapped to both snaps on the mat.

Place the mat in the desired location before turning the controller on. Turn the controller on by pressing and releasing the power button on the left side of the controller. Allow your mat to calibrate for five minutes. It is important that the mat is not touched or moved during calibration. The display will show two dashes during calibration mode and a tone may be audible.

Pet and Human should be 3 feet away from the mat during calibration.