My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box is Not Sending App Notifications

Confirm your ScoopFree® SmartSpin™ has power and is online. If your SmartSpin™ is not online, visit How to Connect the PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box to the App.

Verify the notifications are enabled in the app. Visit How to Change Notifications in the PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box App for assistance. Please note that certain modes on your phone such as Do Not Disturb, Theater, or Sleep Mode will override any previously selected notification settings and will not send notifications.

Confirm notifications are enabled for the app in your phone settings.