My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box Is Stuck and Won’t Rotate
If your PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box is stuck or won’t rotate, this is typically caused when waste is lodged inside the unit. Follow the troubleshooting steps below to resolve.
Disassemble and thoroughly clean the litter box. For detailed instructions, visit How To Disassemble and Clean My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box.
Reassemble the litter box. For guidance, visit How To Set Up My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box.
Press the Cleaning button gently on the front of the box for 1 second to ensure the box now rotates.
If your litter box is still stuck, contact customer care.