My PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Does Not Last Long or Has a Strong Odor
Ensure high-quality litter is in use. Non-clumping litters and multiple cats using the same litter box will result in needing to empty the waste bin and adding replace litter more frequently.
Empty the waste bin and ensure a liner is in use. Empty the waste bin and ensure a liner is in use. Waste bin liners can be purchased at PetSafe.com.
Change the deodorant cartridge every 15 days. They can be purchased on PetSafe®.com.
Adjust the sifting time in the app. A longer cleaning delay may be necessary to allow your litter to perform at its optimum level. For crystal and clumping, we recommend at least a 20-minute cleaning delay. This may vary depending on the type and brand of litter.
Completely disassemble and clean the box. Visit How to Disassemble and Clean the PetSafe® ScoopFree® SmartSpin™ Self-Cleaning Litter Box for assistance with thorough cleaning.
Contact Customer Care
If you need further assistance, please contact our customer care team.