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My PetSafe® Stay & Play ® Wireless Containment Base Unit and Collar Have Power but Are Not Working as Expected

Always remove the collar from your pet before beginning any sort of troubleshooting.

Confirm Base Unit SettingsConfirm Base Unit Settings

Confirm your base unit settings are set appropriately and have not inadvertently been changed.

Confirm your collar is set to a level higher than 1. Level 1 is tone-only and does not deliver a static correction. For help determining what your correction level, click HERE. To learn how to test for correction, click HERE.

Suitable LocationSuitable Location

Ensure the location of the base unit is suitable. If there are any issues with the base's location, try to move it.

Contact Customer Care

If you need further assistance, please contact our customer care team.

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