The PetSafe® Stay & Play® Wireless Fence is Activating Inside the Boundary

Ensure your pet is only wearing the collar when outside. Wearing the collar indoors can cause unintended corrections of the collar.

Some fluctuations to the boundary are normal.

• This chart indicates the accepted variances in signal.
• If you find that your boundary fluctuates more than a few feet, there may be something causing interference with the signal. Reduce the number of electronic devices surrounding the base unit.
• Additionally, you can account for fluctuation when you are setting up the training flags by moving them inward by 5%.

A containment area that is significantly sloped, may experience a smaller containment area.

The signal of the Stay & Play® Fence is linear or a straight line out from the base unit. If the yard is sloped, the pet can fall below the signal causing a correction in the safe zone.

If the issue presents itself in the same spot of the containment area, check the area for large metal objects. Remove any large metal objects from the area or prevent the pet from entering the area with additional training if the item is unable to be removed.

If the issue presents itself in sporadic areas that are within the safe zone of the containment area, please contact Customer Care for further assistance.