The Pump is Not Working in My PetSafe® Drinkwell® Platinum Fountain
Important Information
- Never let the water level fall below 1 inch from the base of the bowl to avoid pump failure.
- Take apart the pump and clean each time you disassemble and clean the fountain.
- If you have “hard water” you may start to see white mineral deposits on or down inside the motor. This may eventually prevent the impeller from turning properly.
Disassemble the fountain and clean.
For detailed instructions, visit our article How to Disassemble and Reassemble My Drinkwell® Platinum Fountain.
Take apart the pump.
For detailed instructions, visit our article How to Take Apart My Drinkwell® Platinum Fountain Pump for Cleaning.
Scrub the pump and pump parts with soap and warm water. Clean inside the pump where the impeller is inserted with a small bristle brush or cotton swab. Use a solution of 50% water and 50% white vinegar to remove hard water buildup.
Thoroughly rinse all parts with clean water to ensure there is no soap residue remaining.
Reassemble the pump, then reassemble the fountain.
Replace the carbon filter. Rinse the new filter under warm water for 30 seconds before inserting into the filter housing.
Test the fountain. If the pump is still not working, you may need to replace it. Replacement pumps can be purchased from our website here.
Contact Customer Care
If you need further assistance, please contact our customer care team.